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Understanding and reducing human error in business

Guest,Leadership,Personal Development


Pilot, Matt Lindley draws on lessons learnt from the airline flight deck to understand the limitations of human performance and cognition within a wide variety of industries. Avoid the blame game when things go wrong, instead develop a just and fair culture in your business. Flatten authority gradients and empower people to speak up.

Why should this be of interest:

75% of all accident in aviation are as a result of human error. The industry has experienced a leadership and cultural revolution since the 1980's. Pilots, cabin crew, ground staff and management all receive non technical training to mitigate the short comings of human performance. Team skills and an understanding of our own human fallibility in an operational environment have transformed safety standards through out the industry. These same soft skills of leadership, understanding human cognition, stress and workload management, together with enhancing situational awareness, have since been adopted in many other industries. Use Matts knowledge to help your organisation maximise employee performance, whilst minimising your exposure to human error.

What will you gain, learn, explore and create:

During the interactive session Matt uses group psychology exercises and fascinating aviation / healthcare accident case studies to highlight human fallibility.  

Learn: Human cognitive limitations

Understand: The dangers of steep hierarch gradients and blame cultures within organisations.  

Discover: The importance of an open culture that empowers people to speak up when thing do not go according to plan.

Find out: How to deal with employees when mistakes have been made, in a just and fair manner.

About the speaker:

Matt joined the Royal Air Force in 1995. Matt qualified as a Hawk fast jet pilot at RAF Valley. He subsequently specialised in VIP transportation, flying Her Majesty the Queen, the Prime Minister and

Cabinet worldwide for over 10 years serving as a Training Captain on the Queens Flight.

2007 became a Commercial Airline Pilot and currently flies the Boeing 747 on long haul routes. 

Throughout his flying career, Matt Lindley has developed an expertise in human factors and error management. Initially teaching pilots non-technical training, in 2013 Matt modified the aviation model and applied it to the NHS. He developed lifesaving courses for Doctors and healthcare professionals to help reduce mistakes in hospitals. Recently he has advised for a wide variety of clients including Boots, The Home Office, The Border Force, The New York Times and several City law firms.

Please arrive at 8:30am for registration

8:30am – Arrival

9:00am –Begin working through the areas listed above

12:30pm – Presentation ends for Q&A with the guest

1:00pm – Workshop comes to a close


Non-members: £195 +VAT

Supper Club Members only: £125 +VAT (Discounted rate)

To get the most out of our sessions why not purchase a bundle of tickets to use at any time over the next 12 months, these can be used by you or your team members:

·  10 tickets - £1000 + VAT

·  25 tickets – £2,345 + VAT 

·  50 tickets - £3,750 + VAT

If you are interested in purchasing your bundle or would like more information get in touch at: getintouch@thesupperclub.com

£195 Non-members
£125 Members (discounted rate)
Book now
Please note
All bookings are subject to approval
Prices are exclusive of VAT

Thursday 05 September, 2019 9am

Central London TBC